Privacy Policy
Last updated: Oct 4, 2024
At Acmé Vineyards, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our products, or interact with us.
Collection of Personal Information
We collect personal information that is necessary for our business functions and activities, including:
- Contact information: such as your name, email address, postal address, and phone number.
- Payment details: including billing information when you make a purchase.
- Order and purchase history: for customer service and marketing purposes.
- Information you provide: through website forms, customer surveys, or during communication with our customer service team.
- Browsing information: such as cookies, your IP address, browser type, and the pages you visit on our website.
How We Use Your Information
The personal information we collect is used for the following purposes:- Processing and fulfilling your orders.
- Providing customer service and support.
- Communicating with you regarding your orders, promotions, or events.
- Marketing and promotional activities, including newsletters and special offers.
- Improving our products, services, and website functionality.
- Complying with legal obligations.
Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following cases:
- Service providers: to help us process payments, manage logistics, host our website, or send email communications.
- Legal compliance: if required by law or to protect our rights, property, or safety.
- Marketing partners: We use them for targeted advertising or to provide you with tailored offers and promotions (with your consent).
Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand how users interact with our site, allowing us to improve functionality, analyse traffic, and personalise content.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of our website.
Data Security
We take reasonable steps to ensure the protection of your personal information from unauthorised access, loss, misuse, or disclosure. We use secure payment gateways and maintain strict data protection protocols.
Your Rights and Choices
You have the right to:
- Access and correct your personal information.
- Opt out of marketing communications by following the unsubscribe link in our emails.
- You can request the deletion of your personal data where it is no longer required for the purposes for which it was collected.
- Make a complaint if you believe we have breached your privacy rights.
To exercise any of these rights, please contact us at i@acmevineyards.com.au.